Return and refund policy
Return Period
You have 30 days from the delivery date to return your items. To start the return process, contact us at support@nolia-arin.com.
Please ensure that the items are unused, unworn, and in their original packaging with all tags attached. Returns will not be accepted if more than 30 days have passed since the delivery date. For more detailed information, please see our Terms of Use.
Return Process
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Contact us first: Send an email to support@nolia-arin.com. Please include your order details and the reason for the return. Items returned without prior authorization will not be accepted.
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Follow the instructions: Once your return request has been approved, you will receive instructions on how to return the item.
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Pack well: Make sure the product is securely packaged to avoid damage during transport.
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Shipping costs for returns: The customer bears the shipping costs for returns.
Exchange
Changed your mind and want a different item? No problem! Simply contact us at support@nolia-arin.com with the details of your desired exchange, and we will guide you through the process.
Refunds
Once we receive your returned package, we will inspect it. After approval, your refund will be processed to the original payment method. This process can take up to 7 days. We do not charge restocking fees.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@nolia-arin.com. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
If you receive damaged or incorrect items, we’re happy to help. Take a photo of the issue and send it via email to support@nolia-arin.com. We will ensure the problem is resolved and send you the correct item or a replacement.